Humanizing Healthcare by Summer Knight

Author:Summer Knight
Language: eng
Format: epub
Publisher: McGraw-Hill Education
Published: 2021-04-15T00:00:00+00:00

THE CULTURAL SHIFT

To facilitate the humanizing of healthcare, we need to shift the culture for consumers and the industry sector of healthcare and life sciences. When interviewed, most people are enthused by the vision of humanizing healthcare, but how do we get from where we are today as an industry to this future state?

Here are core actions to propel organizations along the journey of humanizing healthcare:

• Create a team approach to care.

• Engage and activate consumers’ natural support networks of family, friends, and volunteers.

• Anticipate when consumers are most receptive to intervention and how to best deliver care leveraging AI (artificial intelligence) and EI (emotional intelligence).

• Connect data to the human story.

• Give individuals greater control over their data so it is easily accessible and shareable at the moment of need.

• Integrate various care plans into an individual’s life plan.

• Address taboo topics actively.

• Develop pathways to effectively address socioeconomic and safety issues that impact health.

• Guarantee providers time for empathy and compassion.

Let’s delve into these transformative actions.

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